Accessibility

Merseyway is fully accessible for the needs of our disabled customers as we strive to make their shopping experience effortless and enjoyable.

Our staff are on hand should any customer require further assistance whilst they are shopping with us.

Shopmobility

We offer free electric mobility scooters and wheelchair hire from our Guest Services Lounge. Pre-booking is required ahead of your visit, especially during busy periods. (You can book up to 1 month in advance.) Please call 0161 480 2839 or email controlroom@merseyway.com

Please note that you will be required to provide a photo ID and proof of your address to hire the equipment.

Parking

There are 60 disabled car parking spaces within our NCP managed card park. For more information visit our parking page.

Toilet Facilities/Changing Spaces/Baby Feeding

Modern toilet facilities
Clean, spacious and easy to access while providing a comfortable environment for all.

Accessible changing spaces
Fully equipped with adult-sized changing tables and hoists.

A comfortable baby feeding room
A private, cosy environment for feeding and caring for your baby

Purple Tuesday

The Hidden Disabilities Sunflower is widely recognised around Merseyway. Read more about our commitment to Purple Tuesday here

Prayer Room

A calm, dedicated space for reflection, prayer or quiet moments throughout your day.

Quiet Hour

All music and fun rides will be switched off during this time.

7 days a week
Mon – Sat: 9am ‘til 10am
Sun: 10.30am ‘til 11.30am